South Miami CritiCare, Inc. and CritiCare, Inc.
South Miami CritiCare, Inc. and CritiCare, Inc. retain the services of Change Healthcare formerly known as “McKesson” for the billing of emergency medical services provided at the Emergency Departments at of South Miami Hospital, West Kendall Baptist Hospital, Mariners Hospital and Fishermen’s Hospital.
The Practice Management Office for South Miami CritiCare, Inc. and CritiCare, Inc. does not manage or maintain any billing information or any medical records.
All questions regarding patient billing from South Miami CritiCare, Inc. or CritiCare, Inc. should be directed to Change HealthCare at 866-898-7012 for an automated system or 800-877-7568 for their attended system. Their business hours are M-F, 8:00am to 5:00pm.
If your billing was not resolved through the billing agent and is aged, it would have been turned over to the collection agency named “Collection Information Bureau, Inc.” (CIB). All questions regarding collection notices for patient billing from South Miami CritiCare, Inc. or CritiCare, Inc. should be directed to CIB at 800-841-3065.
Requests for Medical Records can be made directly to the Medical Records Department at the hospital that you visited for services. The hospital maintains and manages all Medical Records for patients seen.
Billing questions regarding other services within Baptist HealthSouth Florida can be addressed by calling 786-596-6507.
Frequently Asked Questions:
Q: I have a collection account on my Credit Report from CIB and I do not know what it is for.
A: If you were seen as a patient at the Emergency Departs of South Miami Hospital, West Kendall Baptist Hospital, Mariners Hospital or Fishermen’s Hospital, the charge is for the services of the Provider(s) who rendered care during your visit. If Change Healthcare did not receive payment in a timely manner, the account is handed to the CIB Collection Agency.
Q: I never received a bill from Change Healthcare and now I have a collection reported to my credit.
A: Change Healthcare, South Miami CritiCare, Inc. and CritiCare, Inc.’s external billing company mails 3 invoices to the mailing address you or your representative provided to the hospital during the registration process at the time of your visit. If the bill has not been paid by the end of the 3rd attempt or the mail is returned as a bad address by the USPS, Change Healthcare will then transfer the account to CIB to continue the effort to collect a payment.
Q: How can I pay for my balance?
A: Payments are accepted via check, money order or credit card (VISA, MasterCard and Discover) through the agency indicated on your bill. Payments plans may also be available to you. Contact the billing agency for details.
You may also review your account, update insurance information and make payments online at www.peryourhealth.com, by using the account information provided on your billing statement.
For further information please call: Change Healthcare at 866-898-7012 or CIB at 800-841-3065.
Q: I have insurance but it was never applied to my balance.
A: Your insurance information may have not been available at the time of your visit. Please call Change Healthcare at 866-898-7012 or CIB at 800-841-3065 to update your information.
Q: I need a receipt and/or invoice for my Date of Service (DOS). How do I request it?
A: Please have your billing account information and call Change Healthcare at 866-898-7012 to process your request.
Q: I was seen at the Emergency Department for a Worker Compensation case how do I change the insurance information?
A: A Workers Compensation insurance card should have been provided to you by your employer. First, check with your employer for the correct information. Once you have the correct information, please call Change Healthcare at 866-898-7012 to update your personal information. You should also contact Baptist Health South Florida Billing at 786-596-6507 and update your personal information with them as well.